Got Questions? We Got Answers:

What size are Cafilia travel mugs?

We are launching the Cafilia pilot with 12 oz. size travel mugs! We have found through our market research with coffee drinkers such as yourself that 12 oz. seem to be the perfect amount of coffee that can be enjoyed in one sitting without getting cold too quickly or being too much caffeine at once. However, as Cafilia grows, we will think about launching more sizes depending on feedback from you!

What are Cafilia travel mugs made from?

 When brainstorming the Cafilia concept, incorporating an environmentally sustainable piece to a coffee subscription was a non-negotiable, considering how much ridiculous waste we add to landfills through the (literally) billions of coffee cups we use yearly in the US alone. So for our initial pilot, we decided to use beautiful 100% borosilicate glass for the cup and high food-grade silicon for the sleeve and lid. This way our travel mugs have a transparent feel and look to them, just like our values, and give a touch of freshness and modernity from the typical travel mug. And of course, 0% plastic, which was most important.

What if I want a customization to my coffee order (like non-dairy milk or a flavor)?

No problem. Lots of coffee drinkers prefer their quality-made coffee as is, but if you'd like a customization once in a while like a milk substitute or a flavor pump, order it and we'll simply bill you $1 anytime you want to fancy up your drink a bit. (We'll send you the total at the end of the month to be charged to your card.)

Can I buy food at the coffee shop with my Cafilia account?

We'd love to have your Cafilia travel mug be your "wallet" for everything you buy at the local coffee shop! Considering though these are our early stages, we are first going to focus on coffee ordering, and later potentially integrate this into Cafilia as a feature if it's something you'd like to see!

I love that there will be a global loyalty program amongst all local coffee shops! How does it work?

We do too, since it's about time that we unite all local coffee shops, where the best coffee is found anyway! During the pilot, we will be tracking how many cups you drink and in the future when the Loyalty Program feature is developed, your cups will go towards that. Potential rewards could be free coffee, locally roasted coffee beans, and more. Have an out-of-the-box idea? Send it to [email protected].

How are Cafilia coffee shop partners adapting to the current COVID situation?

Our local coffee shop partners have been very supportive of Cafilia and the principles we want to drive forward, especially when COVID is having the biggest economical hit on local businesses. All our partner shops welcome our Cafilia travel mug and take the proper cleanliness steps to fill it with your coffee subscription. Also, our Pilot Map feature highlights each shop's up-to-date COVID Status for you: from which shops are doing only take away vs. having indoor seating open so you can work, to which ones require masks, and more.

Will you be offering any other travel mug designs?

The future is limitless! For the initial pilot, we wanted to offer an elegant sustainable glass travel mug that most people would feel good about using. Moving forward, we'd like to create an exclusive Cafilia travel mug that will not only be sustainable, but will have a signature design that'll be recognizable as a symbol of standing up together for local business support and sustainability.

What if I break my travel mug?

Get in touch with us at [email protected] and we'll work something out!

What are some future Cafilia features you have in mind to release?

That's the point of running this pilot - we want to hear from YOU what kind of features you'd absolutely need and love to have for Cafilia! Please share any feedback, suggestions, and ideas that come to you at [email protected]. Nevertheless, we could see the future offering milk alternative add-ons to your subscription plan, specialty drink plans, badges for exploring different shops, and more.

What do I do if I want to pause my subscription for a month?

No problem, we understand that sometimes we go out of town or life happens, and Cafilia is absolutely flexible for you! If you need to pause your subscription, log into your account and under your subscription, select the "Pause" button. You'll be able to pause for 30 days, after which your subscription will automatically renew. If you need to pause for longer, email us at [email protected] to make a specific request.

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