FAQS

Got Questions? We Got Answers:

What size are Cafilia cups?

We launched with 12 oz. size Cafilia cups originally, and now we also offer 16 oz. cups too! We have found through our market research with coffee drinkers that 12 oz. seem to be the perfect amount of coffee that can be enjoyed in one sitting without getting cold too quickly or being too much caffeine at once. But we've also gotten feedback from some of you drip addicts and latte lovers that you'd love to have a 16 oz. size for that extra hit of coffee. And so, voila!

Can I buy food at the coffee shop with my Cafilia account?

We'd love to have your Cafilia cup become your "coffee wallet" for everything you buy at the local coffee shop! Considering though these are our early stages, we are first going to focus on coffee ordering, and later potentially integrate this into Cafilia as a feature if it's something you'd like to see!

What if I want a customization to my coffee order (like non-dairy milk or a flavor)?

No problem. Lots of coffee drinkers prefer their quality-made coffee as is, but if you'd like a customization once in a while like a milk substitute or a flavor pump, order it and we'll simply bill you $1 anytime you want to fancy up your drink a bit. (We'll send you the total at the end of the month to be charged to your card.)

What do I do if I want to pause my subscription for a month?

No problem, we understand that sometimes we go out of town or life happens, and Cafilia is absolutely flexible for you! If you need to pause your subscription, log into your account and under your subscription, select the "Pause" button. You'll be able to pause for 30 days, after which your subscription will automatically renew. If you need to pause for longer, email us at [email protected] to make a specific request.

What if I want to cancel my subscription?

We are in fact humans ourselves behind Cafilia and know how it is to have these doubts when signing up for a subscription. But do not fear we make it super easy for you to cancel your subscription when you need to. All you need to do is send us an email at [email protected] before your subscription renews for the month. You'll be able to use the rest of your monthly cup allowance that remains for that month before the set renewal date. (And remember, you can always pause your subscription instead of cancel it if you need to for a month or two when you may be away!)

Can I gift a Cafilia subscription to a friend?

You sure can, and we think you'd be a very cool friend if you do! All you have to do is purchase a gift card here and your friend will be all smiles to get such a unique gift! They will then create their own subscription account, and redeem your gift card to kick their coffee addiction off right. 

Can I use my Cafilia cup & subscription in other US cities?

That's our future goal — to bring the Cafilia movement to dozens more US cities! All you'll do is bring your Cafilia cup with you to your next destination, discover & explore local shops in a new place, and keep on enjoying Cafilia! Stay tuned on our website for the next US city we will spread to!

What are Cafilia cups made from?

 When brainstorming the Cafilia concept, incorporating an environmentally sustainable piece to a coffee subscription was a non-negotiable, considering how much ridiculous waste we add to landfills through the (literally) billions of coffee cups we use yearly in the US alone. So for our initial launch, we decided to use beautiful 100% borosilicate glass for the cup and high food-grade silicon for the sleeve and lid. This way our travel mugs have a transparent feel and look to them, just like our values, and give a touch of freshness and modernity from the typical travel mug. And of course, 0% plastic, which was most important.

Will you be offering any other Cafilia cup designs?

The future is limitless! For the initial pilot, we wanted to offer an elegant sustainable glass travel mug that most people would feel good about using. Moving forward, we'd like to create an exclusive Cafilia cup that will not only be sustainable, but will have a signature design that'll be recognizable as a symbol of standing up together for local business support and sustainability.

What if I break my Cafilia cup?

Get in touch with us at [email protected] and we'll work something out!

I love that there will be a global loyalty program amongst all local coffee shops! How does it work?

We do too, since it's about time that we unite all local coffee shops, where the best coffee is found anyway! During this initial pilot phase, we will be tracking how many cups you drink and in the future when the Loyalty Program feature is developed, your cups will go towards that. Potential rewards could be free coffee, locally roasted coffee beans, and more. Have an out-of-the-box idea? Send it to [email protected].

What are some future Cafilia features you have in mind to release?

We think it's key to listen to our community and customers on what kind of features you'd absolutely need and love to have for Cafilia! Please share any feedback, suggestions, and ideas that come to you at [email protected]. Nevertheless, we could see the future offering milk alternative add-ons to your subscription plan, specialty drink plans, badges for exploring different shops, and more.

Have questions? Contact us!

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